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Please Note: The shop support system is for shop related issues only. If you
require any form of Product Support, please click
here.
» Product Support
Please also check the TechDocs within the Making Tracks Website as our
most common questions are answered there.
»
Making Tracks Website > Shop & Forum Support TechDocs
| Download Products |
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If you are having difficulty in accessing your download product, please check
that none of the following symptoms apply.
Please also remember that your download link will only work for seven days
and a maximum of twice.
All our download products are compressed in the .zip format and users of WindowsXP, Windows Vista and Windows 7 do not need any utilities to be able to uncompress these files.
If you are unable to open the zip file, please try using one of the many available
compression/archive applications such as WinZip
| Technical Problems |
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If you are having a technical problem, such as page errors or something within
the shop system that just doesn't seem to be working correctly, please check
that it has not already been posted on
the forums here. If it is not already posted or you are experiencing a similar
problem that we have not acknowledges to be systemwide, or if you have any suggestions
about how we can improve the shop, feel free to please feel free to post to
let us know.
DO NOT post any details here regarding specific orders or credit card,
PayPal or postal address information in the forum. Not even if asked by a member
of MT staff. For shop support we do not need/or want to know your credit card
details.
»
Making Tracks Support Forum > Shop Issues
| Order Specific Problems |
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If you have a problem or a question that is not answered above that is not
a product support request, or you are unable to resolve your issue using the
steps taken above, please post
a support ticket within the helpdesk.
» Making
Tracks Retail Shop > Support Ticket
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