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Last Update: 4th December 2007 by Anthony Lloyd
Hereafter, the following definitions will be used to simplify the following document
'We', 'Us' - Refers to us, Making Tracks Rail Simulation Software Limited.
'You' - Refers to you, the user accessing a resource or service owned or operated by Making Tracks Rail Simulation Software Limited.
'Web Site' - Refers to http://www.makingtracks-online.co.uk and any of its subdomains
unless otherwise specified in brackets.
| Introduction |
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We are a Limited Company registered in England and Wales, registration number:
05841548.
Making Tracks was formed in early 2004 to create the what we considered to be
the best breed of Train Simulation addons.
We wanted to work to a very high standard and produce something to be truly
proud of, and to provide the kind of support we thought people had a reasonable
right to expect. In short, a group we would want to buy something from, and people
would enjoy being 'customers' of !
| Third Party Companies |
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We make use of a number of third party companies to obtain services we can't
readily provide for ourselves, these organisations have their own privacy policies
and we would invite you to read them as you have done for ours.
The primary companies that we utilise and whose systems you may directly or
indirectly access while visiting our web sites are as follows:
PayPal Europe Limited
Privacy Policy: https://www.paypal.com/uk/cgi-bin/webscr?cmd=p/gen/ua/policy_privacy-outside
PayPal are used to collect Credit and Debit Card payments on our behalf. See
Collection Of Information (section 6) below for further details.
NoChex Limited
Privacy Policy: http://www.nocex.com/privacy/
NoChex are used to collect Credit and Debit Card payments on our behalf. See
Collection Of Information (section 6) below for further details.
Blue Arrow Train Sim
Privacy Policy: http://www.bluearrowts.com/catalog/privacy.php
Blue Arrow Train Sim are used to dispatch Blue Arrow products on our behalf.
See Collection Of Information (section 7) below for further details.
Contact Sales - t/a First Class Simulations
Privacy Policy: info@contact-simulations.com
Contact Sales "First Class Simulations" are used to dispatch many boxed products on our behalf.
See Collection Of Information (section 7) below for further details.
AtomIC Systems IP Limited
Privacy Policy - http://www.uktrainsim.com/privacy.php
UK Train Sim is used as part of our registration system.
The Buffer Stop Shop
Privacy Policy: http://www.thebufferstopshop.co.uk/conditions.php
The Buffer Stop Shop (TBSS) are used to dispatch some Merchandise products on our behalf.
See Collection Of Information (section 7) below for further details.
Customers2Avoid (C2A)
We reserve the right to submit fraudulent customers to the C2A Customer Blacklist.
For further information on the C2A, please visit their website at http://www.customers2avoid.com
Activities which constitute "fraudulent" may include but are not limited to:
- Credit Card Chargebacks
- Use of stolen Credit Card
- Unauthorize use of Credit card
- Mail Fraud
- Refer to Payee Cheque and Postal Order non-payment
| Collection of Information |
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Each section here relates to the same lettered section in the Use and Disclosure
of Information section below.
- Our web sites perform logging of every request made to the server, this
includes the kind of browser that you use to access the system.
- While we do not currently do it, we reserve the right to track your access
of the web sites that we run in order to understand usage patterns and optimise
the web site so that it provides a better experience.
- We do not and will not perform any tracking of your activities outside
of our web sites.
- We collect limited information about you via web forms that you must proactively
complete. This information includes Full name, Username/Password (stored in
an encrypted, non de-cryptable format), postal and email address information,
and gender. No information is collected automatically or loaded from any external
data source, if you did not enter it - we do not have it.
- Registration Systems are currently operated by AtomIC Systems IP Limited
(operators of UKTrainSim.com) on our behalf. Information entered on these
systems will not be accessable by us unless you opt for it as part of the
registration. this is set to OFF by default.
- We will never see your credit card details, therefore we cannot store them.
PayPal will notify us of your order and shipping address after payment on
their secure servers.
No online credit card processing is done by Making Tracks, nor is it handled by
any third party on our servers. You are directed to the servers of the
payment provider you choose during checkout.
- We collect information which is required to enable us to process your order, this includes your Name, Address (inc Post Code), items ordered and Payment Method.
| Use and Disclosure of Information |
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Each section here relates to the same lettered section in the Collection of
Information section above.
- This information is strictly for our own use but if this is ever made public
it will only be made public in a summary or report form showing totals and
there will not be any possible way that it can be tracked back to an individual.
For example, such a report might show how many hits the site had per month.
- If we should start to perform this activity we will not make the data available
to anyone outside of the organisation and it will not be kept for more than
90 days. On engaging in this activity we pledge to clearly announce this change
in the Privacy Policy.
- No data collected.
- This information is used strictly for your time on our web site and the
information is not made available to any third parties.
- When you completed that registration form you would have selected an opt-in
tick box as to whether the details could be used for contact by us and whether
you permitted us to pass your details on - both tick boxes default to OFF
so if you left them at their default settings your information is secure from
us. In any case, we do not have access to your entire information data set
as stored on the AtomIC Systems IP Limited Servers.
- No data collected.
- Limited information (name, address, and items ordered) is passed to third parties to enable dispatch of your items.
These third parties may not use this information for any other purpose other than to dispatch your order to you and they do not have any access to your payment details.
| Security |
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We will make every effort to provide an appropriate level of security for the
data held on the system and protect your data from unauthorised access. In the
potential event of anyone breaching the security we pledge to notify all those
affected users via the web site in a prominent position (usually in the form
of a forum sticky and a news posting).
| Cookies |
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Definition
The name is derived from 'fortune cookie', something that has some small data
contained within it.
A 'cookie' is a small piece of textual data that can be requested to be stored
on your computer by a web site in order to provide some persistent information
between requests to the site. This could include storing a session id, storing
username and password information or other such information that enables modern
automated facilities such as automatically completing web forms in for example.
If you are unfamiliar with the uses that cookies can be put to and the pro's
and con's of permitting them then we would strongly recommend that you visit
http://www.allaboutcookies.org
to find out more.
First-Party Cookies
First Party Cookies are ones that come directly from the web site that you are using.
Although we try not to use Cookies, however where they are used they will only
be used to store session information required to process your login and will
be configured to be deleted after you have logged out of the system - unless
you have asked the system to retain your login details so that you do not have
to log in on your next visit, this will require a cookie containing your login
information to be stored on your computer.
The main site does not use Cookies unless you log in - which is only required
if your are a Making Tracks associate, if you see any use of cookies outside
of this policy then please report it immediately to support@makingtracks-online.co.uk.
The forums have the ability to retain your login information in a cookie so
that you do not have to log in again on your next visit, this must be configured
at login time by specifically ticking a check-box.
Third-Party Cookies
Third Party Cookies come from a third party web site that is used as part of the
main web site you are using. For example, the banners that you may see on our
sites are sourced from advertising companies from time to time, while the image
appears to come as part of the main page and looks like it is coming from us it
is not. When you receive this image it will usually come with at least one cookie
from that advertising company- so you are receiving the cookie while browsing
our site, but it is not actually coming from us.
We regularly make use of numerous third parties to provide services and facilities
to our users and these may have cookies on them. The uses to which these cookies
are put to is outside of our control however we invite you to browse their privacy
policies to determine if you wish to accept or reject these cookies. Their details
are included above.
Technical Information
If you wish to disable cookies from one or more places on the Internet you should
consult your browsers 'help' documentation. Some browsers such as Internet Explorer
allow you to switch it to a 'prompt' mode that will ask you for every cookie, providing
full information about each cookie that is trying to be saved - however this will seriously
hamper your browsing experience and it is recommended that you either set your system to
accept or reject certain cookies completely.
If you reject cookies you may suffer a reduced experience on the web site or other anomolies
outside of our control. We are aiming to keep Atomic Systems free of First-Party cookies but
we are dependent on the above 3rd parties for services we cannot provide for ourselves.
| Questions and Further Information ... |
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If you have any questions, require clarifications or would like further information
on our approach to your privacy please contact us at support@makingtracks-online.co.uk
or ask in the website issues section of our support forums.
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